Privacy Policy

This Privacy Policy explains how Virv AI ("we," "our," or "us") collects, uses, shares, and protects your personal information. We are committed to protecting your privacy and handling your data in an open and transparent manner.

This policy applies to all users of our platform, including residents of Australia, the United States, the European Union, and the United Kingdom.

Personal Information

• Account information (name, email address)
• Billing and payment information
• Device and browser information
• Usage patterns and analytics data
• Session recordings of platform usage
• Text-based conversations occuring within the platform

Automated Collection

We use various technologies to collect and store information automatically, including cookies, analytics tools, and session recording software.

We use your information for:

• Providing and improving our services
• Processing payments
• Analytics and platform optimization
• Automated decision making and profiling
• Legal compliance

Automated Decision Making

Our platform employs automated decision-making and profiling technologies. Under GDPR, you have the right to:

• Obtain human intervention
• Express your point of view
• Obtain an explanation of the decision
• Challenge the decision

We store data on Amazon Web Services (AWS) and Digital Ocean infrastructure across various global regions. Your data may be transferred to, and stored at, locations outside your country of residence.

Retention Periods

We retain user account data and related information for a minimum of two years, or as long as permitted by applicable privacy laws. Specific retention periods may vary based on the type of data and legal requirements in your jurisdiction.

You have the right to:

• Access your personal data
• Request deletion of your data
• Withdraw consent

To exercise these rights, delete your account via the account deletion link in the account settings or please contact us at [email protected]. Currently, these requests are handled manually, but we are developing self-service tools for account management.

We transfer data globally across AWS and Digital Ocean Regions regions and to third-party service providers. For transfers from the EU, we rely on approved data transfer mechanisms including:

• Standard Contractual Clauses
• Binding Corporate Rules
• Adequacy decisions

For privacy-related inquiries or to exercise your rights, contact us at: [email protected].